How to Satisfy Your Clients as an Interpreter

Abstract

The more and more Japanese investors are coming to Indonesia has made interpreters play a big role as 
the communication bridge between the two nations, especially for the industry sector. However, to 
become interpreters in this field is not that easy. There are many problems that Japanese language 
interpreters have to face, and those will only be known by them who really work directly there. For 
examples some interpreters do not know the special terminology in a factory, the speaker of source 
language (SL) speaks too fast, or some interpreters cannot speak correct sentence grammatically. 
Therefore, I chose a theme titled “How to Satisfy Your Clients as an Interpreter” in order to know the criteria 
of interpreter that user needs, and also to know what kind of problems faced by the interpreters in 
industrial field. The method used in this research is descriptive qualitative. By analyzing the data, it can be 
said that the criteria of interpreters that users need are not based on his/her degree, but what more 
important is having the JLPT certification, working experiences, interpersonal skill, discipline and general 
knowledge. Problems that usually are faced by interpreters are problems of lack of understanding the 
content, nervous, the speaker’s way of talking is too fast, unclear speaker’s language, concentration 
distraction such as noisy voice, weakness to remember words, and lack of general knowledge.