Age as Moderator between Factors Influencing and Adoption of E-Wallet in Malaysia

    Wong Chee Hoo ,Joycelin Ooi Kah Yan ,Tan Peng Liang ,Alex Hou Hong Ng
    Keywords: Adoption of E-Payment, Age, Convenience, Security, Speed ,

    Abstract

    Abstract
    The research is aimed to examine the moderating effect on the factors that influence the adoption of eWallet among Malaysians. The moderating factor is the age, moderating on four constructs:
    Convenience, Social Influence, Security and Speed, which are the independent variables. The
    formulation of the research model is done based on UTAUT theory. A total of 418 online survey forms were
    successfully collected and analyzed. SmartPLS 3 was used for data analysis in the research. The results
    concluded that the independent variables of Convenience, Security and Speed have significant
    relationships towards the adoption of e-Wallet amongst the Malaysian public. Surprisingly, Social Influence
    has an insignificant effect on E-wallet acceptance. Age moderation on Speed and Security is significant,
    meanwhile not significant on Social Influence and Convenience. Some limitations and suggestions are
    included in this study to provide a better idea for future researchers and e-Wallet service providers to
    enhance e-Wallet adoption in Malaysia.

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